Pets at Home Falkirk, Grahams Road, Falkirk
at the start of the pandemic, we lost one of our long-serving colleagues and it came as a total shock to everyone. we had no idea this was going to be one of the most difficult years of our lives but we stuck by each other during difficult times. Either it was simply asking ‘are you ok?’ or bringing in cake.
We stayed open during the duration of the pandemic and countered countless abuse from some customers as they were becoming frustrated that some in-store services were suspended, but everyone took it in their stride and we reminded ourselves that everyone will be finding this situation difficult and not to take it to heart.
Other customers on the other hand relied on us to ensure that they stayed stocked up on all of their pets favourite products.
Some vulnerable customers were shielding or simply afraid to leave their home so colleagues volunteered their time to hand-deliver (social distanced) their pets favourite items direct to their door at no extra cost to the customer and the thanks we got was invaluable and kept everyone’s spirits up.
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