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Enable your front-line staff to improve the local customer experience, every day

The solution to understand, engage and build loyalty with your local customers

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Over 30,000 business owners use Critizr

  • Carrefour
  • Monoprix
  • Havas voyages
  • Nocibé

Know what your customers really think

The Critizr platform has the most complete choice of channels to collect voice-of-customer. The platform works as a multi-channel, single interface hub that captures insights at every stage of the customer journey - in-store, online, on mobile and through third-party partners (Google My Business for instance).

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Make your local workforce CX Champions

True customer centricity can’t happen from the top down; it has to be anchored in the daily life of local managers and staff.

The result is empowered staff, a brilliant, personalised customer experience, swift resolution of problems - and a solution that finally bridges the gap between company headquarters and employees.

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Take actions that make the difference - at every level

Customer experience progress is a company wide objective. So while Critizr generates feedback and insight for senior management to plan for the long term, staff in the field can quickly and efficiently take action - doing what it takes to solve problems, win back dissatisfied shoppers and drive loyalty and revenue.

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Ensure your success with our expertise

Our team of CX Experts, alongside our proven methodology for a light and simple deployment, enables you to quickly see the benefits: an optimised customer experience, stronger customer relationships, higher rates of customer satisfaction and loyalty, an improved e-reputation and NPS score – and ultimately, increased revenues and profit.

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You want to know more?

available on mobile, tablet and desktop

Over 30,000 business owners use Critizr

Book a demo