Proud of my store

Celebrating stores, retail staff empowerment and why you can say…
I’m #ProudOfMyStore.

Everyday millions of customer and brand interactions happen both physically and digitally, each one just as valuable as the next. We want to celebrate the retail stores who believe that every piece of customer feedback matters and are empowering staff to become customer-obsessed.

What retail stores and frontline staff have achieved over the past 12 months is incredible – and at Critizr, we believe this should be celebrated. That’s why we’ve introduced the #ProudOfMyStore initiative. A chance for stores up and down the country to share why they are proud and compete to be chosen the winning store in our by our panel of retail experts. From Grocers and Fashion stores, to banks and restaurants, we want to hear from you all.

Monthly winner prize: Ben’s luxury cookies for the whole team & a £100 donation to your store’s chosen charity

Overall winner prize (Selected from our monthly winners): A luxury hamper for the whole team to share, an additional donation of £300 to your store’s chosen charity and the title of becoming the ‘Proudest Store 2021’.

Submit your entry before the last day of the month for our monthly draw. Final draw on 30th June 2021

user_circleCreated with Sketch. Stefano is proud of

VANS Store Oxford, Oxford Castle, Westgate, Oxford

VANS Store Oxford, Oxford Castle, Westgate, Oxford
I get to know the personality of customers and design cool things ! Mostly because people customers design and discover their potential! It’s for the people.
2021-04-30 11:59:53

user_circleCreated with Sketch. Gemma is proud of

The Cakery, Regent Grove, Leamington Spa

The Cakery, Regent Grove, Leamington Spa

None of us could have predicted how tough 2020 would be for everyone, and what a challenge it has been for small businesses like ours but we are so proud of what we have achieved in the past year. We’ve tried to adapt with every challenge thrown at us and make the best of the situation. It started with drive-by ‘contactless cakes’ when lockdown closed our shop, then we treated our NHS workers with cake deliveries to local hospitals, then we realised our key workers needed a treat too and so we asked for nominations and delivered over 1000 treats to care workers, pharmacies, schools, care homes, hospitals, doctors and police stations! ❤️⁣

Then we took our business online with the help of a family member and we were blown away by the demand for cupcake deliveries through lockdown! It was lovely to see our regulars and new customers treating loved ones to a gift with orders coming in from all over the world. Grandparents who missed their grandchildren and children who missed their parents, special birthdays spent at home, missed celebrations and weddings. 🧁⁣

We have postponed over 100 weddings, some 4 times! We even created a postal wedding cake sample box so that customers could taste cake at home. In June we built a “cake hatch” so we could reopen safely. Then the government reduced weddings and gatherings so we brought out the ‘Mini Cake’ perfect for parties of 6!

We took the opportunity to do a rebrand and gave our shop a makeover and with our new online shop we have gone from strength to strength and we are now expanding with a new bakery space. We are so proud of our business and hardworking team including my mum (the founder) who had just retired and came back to help with deliveries so we could keep going through 3 lockdowns.

We have high hopes for 2021 and we are so grateful to every one of you who has supported us by eating more cake! 💖⁣🥰

2021-04-30 10:25:38

user_circleCreated with Sketch. Richard is proud of

PureGym Burnham, Buckingham Avenue, Slough Trading Estate, Slough

PureGym Burnham, Buckingham Avenue, Slough Trading Estate, Slough

Lovely gym with amazing staff

2021-04-29 10:15:39

user_circleCreated with Sketch. Aneurin is proud of

Halfords – Tiverton, Kennedy Way, Tiverton

Halfords – Tiverton, Kennedy Way, Tiverton

I am proud as we have come from being one of the worst rated stores to one of the most highly rated in the South. Our team is great and we’ve done lots of work to make it a better place.

2021-04-28 15:39:34

user_circleCreated with Sketch. Aziz is proud of

Marks and Spencer, Mare Street, London

Marks and Spencer, Mare Street, London

During the pandemic to help people who could not leave their home I took telephone orders in my own time and delivered them. I wanted to make sure all customers were comfortable in-store. I completed the shopping for those who were nervous whilst they waited and, on occasion, if the local taxi service was stretched, I returned customers home. It’s so important for our team to help customers and the local community. One of our team was isolating alone on her 73rd birthday so I organised a gift and delivered it to her house so she didn’t feel alone.
For these efforts, I was awarded a British Empire Medal for services to the community in London during the Covid-19 Response.

2021-04-26 16:37:00

user_circleCreated with Sketch. Casey is proud of

The Food Warehouse by Iceland, Westwood Road, Westwood, Broadstairs

The Food Warehouse by Iceland, Westwood Road, Westwood, Broadstairs

As a team, we decided we needed to do something to help the elderly and vulnerable have access to essential goods without the chaos of panic buying. My entire store team stepped up with the support of the local school and taxi firms.
We liaised with our depot to get the right goods available, along with our direct suppliers such as Warburton’s and Müller. By opening an hour early, we gave our most vulnerable customers the opportunity to get what they needed.
My team worked through the night and made early starts to support the effort. We could not have imagined the sheer numbers that turned out

2021-04-12 09:20:27

Number of Proud Stores
13 Stores


Do you work in a shop, restaurant or customer facing outlet?

Tell us why you are proud of your store, what your team has achieved and why your store is here to stay, by entering our 2021 contest #ProudOfMyStore

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Thank you for sharing !

Congratulations, you just entered the Proud Of My Store UK contest. Each month a winner will be announced. Your story will be published after moderation by our teams.

Share your pride, show the world how proud you are of your store #proudofmystore

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Share the customer interactions that mattered and helped make your store the unique place it is today.
Share examples of how you have adapted to the needs of your customers, to meet them on a daily basis. Share what your team is doing day in and day out to make the store a place that always makes sense.

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By submitting your story, you agree to enter the Proud Of My Store contest: 1 winner every month, prize for the whole store team to win!
Please find terms and conditions here.