Proud of my store
VANS Store Oxford, Oxford Castle, Westgate, Oxford
The Cakery, Regent Grove, Leamington Spa
None of us could have predicted how tough 2020 would be for everyone, and what a challenge it has been for small businesses like ours but we are so proud of what we have achieved in the past year. We’ve tried to adapt with every challenge thrown at us and make the best of the situation. It started with drive-by ‘contactless cakes’ when lockdown closed our shop, then we treated our NHS workers with cake deliveries to local hospitals, then we realised our key workers needed a treat too and so we asked for nominations and delivered over 1000 treats to care workers, pharmacies, schools, care homes, hospitals, doctors and police stations! ❤️
Then we took our business online with the help of a family member and we were blown away by the demand for cupcake deliveries through lockdown! It was lovely to see our regulars and new customers treating loved ones to a gift with orders coming in from all over the world. Grandparents who missed their grandchildren and children who missed their parents, special birthdays spent at home, missed celebrations and weddings. 🧁
We have postponed over 100 weddings, some 4 times! We even created a postal wedding cake sample box so that customers could taste cake at home. In June we built a “cake hatch” so we could reopen safely. Then the government reduced weddings and gatherings so we brought out the ‘Mini Cake’ perfect for parties of 6!
We took the opportunity to do a rebrand and gave our shop a makeover and with our new online shop we have gone from strength to strength and we are now expanding with a new bakery space. We are so proud of our business and hardworking team including my mum (the founder) who had just retired and came back to help with deliveries so we could keep going through 3 lockdowns.
We have high hopes for 2021 and we are so grateful to every one of you who has supported us by eating more cake! 💖🥰
PureGym Burnham, Buckingham Avenue, Slough Trading Estate, Slough
Halfords – Tiverton, Kennedy Way, Tiverton
I am proud as we have come from being one of the worst rated stores to one of the most highly rated in the South. Our team is great and we’ve done lots of work to make it a better place.
Marks and Spencer, Mare Street, London
During the pandemic to help people who could not leave their home I took telephone orders in my own time and delivered them. I wanted to make sure all customers were comfortable in-store. I completed the shopping for those who were nervous whilst they waited and, on occasion, if the local taxi service was stretched, I returned customers home. It’s so important for our team to help customers and the local community. One of our team was isolating alone on her 73rd birthday so I organised a gift and delivered it to her house so she didn’t feel alone.
For these efforts, I was awarded a British Empire Medal for services to the community in London during the Covid-19 Response.
The Food Warehouse by Iceland, Westwood Road, Westwood, Broadstairs
As a team, we decided we needed to do something to help the elderly and vulnerable have access to essential goods without the chaos of panic buying. My entire store team stepped up with the support of the local school and taxi firms.
We liaised with our depot to get the right goods available, along with our direct suppliers such as Warburton’s and Müller. By opening an hour early, we gave our most vulnerable customers the opportunity to get what they needed.
My team worked through the night and made early starts to support the effort. We could not have imagined the sheer numbers that turned out
Number of Proud Stores
Do you work in a shop, restaurant or customer facing outlet?
Tell us why you are proud of your store, what your team has achieved and why your store is here to stay, by entering our 2021 contest #ProudOfMyStore
Enter your store