Screwfix, Southampton Road, Salisbury
2 years ago I joined Screwfix in Salisbury Southampton Road as Branch Manager and the store was in a very bad place. When taking the store on Covid hit and raised another challenge. Through hard work and team work we managed to stabilise the team to work together and deliver 100% customer service and make the customer the priority. Last year we had out engagement survey and we achieved 100% score! Last year we also achieved over 90% net promoter score, which is world class! I will be leaving soon to move into another role in a new business and this would be a perfect way to say goodbye to my team.
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