Royal Voluntary Service Café and Shop, Macclesfield
Royal Voluntary Service’s Macclesfield Café and Shop has been proudly serving staff and patients at Macclesfield District General Hospital with comforting hot drinks and nourishing food for over 15 years.
At the start of the pandemic the Hospital Trust, its staff and patients were really needing our support, and so we chose to stay open when other retail outlets in the hospital were closing. We reviewed our service and knew that it wouldn’t be straightforward, but that we had to do it.
We transformed our café into a safe shop/café unit, we also had a hot drink and fresh sandwich vending machine installed, to ensure that NHS staff and patients could buy what they needed at anytime, day or night. At the height of the pandemic, we were Covid-secure, to protect everybody.
Life in the hospital became very different and we had to adapt quickly, we made disposable menus so that staff could pre-order their breakfast and lunch, which we would then deliver safely to their wards. We had food orders for different departments all over the hospital and would happily adapt our menu to meet their sometimes very strange requests, which always gave us a giggle!! We would often get an early morning or late evening knock at the door whilst we were closed, as staff knew, and still know that we will always be there to serve them whilst we’re in the building.
As we could see how hard they were working, we did our very best to constantly make staff feel welcome and at every opportunity we would try to cheer them up and make them smile, the free donations helped! From giving them fresh fruit & vegetables or crisps & drinks, to the free cookies on a Friday – which were always guaranteed to make them smile!
We are really proud of what we have achieved during the pandemic as a team, we have worked hard and adapted where we needed to, to show Royal Voluntary Service, hospital staff and patients, our trust, loyalty and compassion, always with a smile and a positive sense of humour.
This is exactly why I am so very proud of Royal Voluntary Service, Macclesfield.
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