New Look, Regent Street, Swindon
As a team our focus has been to make the shopping experience easy for all of our customers and to really hear what they are saying by giving us direct feedback via the Critizr survey. The team have encouraged customers to have their say and I am proud of how they have embraced this.
We love to hear that customers are delighted with the service but equally we love to know what product ranges they would like to see more of and how we can meet their needs better. This feedback is shared in our daily team meetings meaning we can react quickly.
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