New Look, Newry Street, Banbridge

New Look, Newry Street, Banbridge

I could not be more proud of my team here in Banbridge but a special mention to my Supervisor Danielle who went over and above with a customer this week.

Danielle had by chance got a couple of calls from a customer who was enquiring via telephone about different skirts we had in store, she told the customer that they could come in and see the skirts or download our new look app to explore a bigger range and have them delivered to the store for free should they have had any concerns leaving the house during these strange times. The customer then on the third phone call confided in Danielle that they were currently in the transitioning stage of one gender to another and that they were really anxious about coming to any store to try on clothes. Danielle immediately used her natural caring, considerate nature and explained to the customer that she would meet them at the door at a set time and walk the floor with them as a companion to select items, she had a fitting room reserved for the customer and told the customer she would wait for them to try on and then offer her opinion and help select the products. 100% assured the customer that our store is a safe space and that if ever they need to come In and have anxiety to ring ahead and she would be a go to member of the team until they were fully comfortable with all the team.

Never in my life have I came across such an excellent service being provided and what’s more it all came naturally to Danielle to think outside the box and go that extra mile for a customer who had concerns coming to the store

I could not be more proud of this amazing gesture and that the customer was able to overcome their fear of visiting us whilst going through a challenging time in their life.

2021-06-09 11:39:35

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