Fraser Hart, High Street, Solihull
The main reason I am proud of my store is the postivity and pride within the store that positively impacts the customer journey. There is a high level of team spirit where everyone contributes towards helping one another both in and outside of store hours. Alongside that, we focus on being part of memorable moments for all of our clients. We always work together to ensure that everyone who comes into our store has a memorable experience with us. We create moments to remember for a lifetime to look back on. When we were in lockdown, it stopped many moments and celebrations for many people. However we still ensured that we carried this through video calls and giving people the same level and customer experience as if they were there with us in store to celebrate their special moments with us. This resulted in us being able to lift peoples spirits and provide them with a sense of hope and positivity for upcoming occasions and events during a very dark time for the country. We feel very privileged to have been able to maintain the high level of customer service, and build relationships with clients who we had never previosuly met face to face. Some of which who traveled down after the lockdown from other cities across the country to come and see us and thank us for providing them with hope for better times to come. Our customers are for life.
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