Surveys, reinvented

Why would your customers take time to answer your surveys if you don’t take the time to answer?

Customer feedback becomes the start of a personalized relationship. Starting a real-time conversation with your customers goes a long way in engaging your customers.

Your customers want to speak with you

72% of customers initiate a conversation after answering Critizr surveys.

Understand your customers’ experience for all key customer touchpoints

Client interactions with brands have become increasingly complex and split across multiple channels.

You need to focus on the interactions that are important to your customers.

The Critizr Survey technology will help you understand the customer experience along the customer journey.

A 360° view of the customer experience

Our surveys are adapted to all customer touchpoints: In-store purchase, Click & Collect, eCommerce…

More than 20 channels to help you understand your customers

Reduce dissatisfaction, Improve retention.

Every business has unsatisfied customers. But not all businesses win them back. Rebuild and reintroduce joy into the customer relationship with our unique churn reduction feature which recovers an average of 75% of dissatisfied customers.

Receive instant alerts for every dissatisfied customer for a quick resolution. Enabling you to restore loyalty and brand trust.

Generate personalized conversations between your local store teams and your customers

Following a survey, ask your customers to provide feedback directly to your local stores teams in the format of an improvement, a problem, a question or a compliment.

Allowing your customers to converse directly with your local stores helps your local stores better understand their customers and areas of improvement.

The features that will increase your conversion rates

Branded design 🎨

Surveys are fully integrated with your design guidelines to ensure a seamless brand experience.

NPS – CSAT – Stars – MCQ…

The survey platform manages multiple types of questions while significantly improving the user experience.


The user experience is optimized for mobile and tablets.


Over 30 languages ​​supported.

Conditional Questions

Adjust the questions and path to probe and understand the drivers of a negative experience

Fully integrated into your website with our simple widgets

For the ultimate experience and traffic.

Engage your network

Use your local store teams to treat the large amount of public feedback (GMB, Tripadvisor, …) relevant to their location.