Why would your customers take time to answer your surveys if you don’t take the time to answer?
Customer feedback becomes the start of a personalized relationship. Starting a real-time conversation with your customers goes a long way in engaging your customers.
Client interactions with brands have become increasingly complex and split across multiple channels.
You need to focus on the interactions that are important to your customers.
The Critizr Survey technology will help you understand the customer experience along the customer journey.
Our surveys are adapted to all customer touchpoints: In-store purchase, Click & Collect, eCommerce…
Every business has unsatisfied customers. But not all businesses win them back. Rebuild and reintroduce joy into the customer relationship with our unique churn reduction feature which recovers an average of 75% of dissatisfied customers.
Receive instant alerts for every dissatisfied customer for a quick resolution. Enabling you to restore loyalty and brand trust.
Following a survey, ask your customers to provide feedback directly to your local stores teams in the format of an improvement, a problem, a question or a compliment.
Allowing your customers to converse directly with your local stores helps your local stores better understand their customers and areas of improvement.
Surveys are fully integrated with your design guidelines to ensure a seamless brand experience.
The survey platform manages multiple types of questions while significantly improving the user experience.
The user experience is optimized for mobile and tablets.
Over 30 languages supported.
Adjust the questions and path to probe and understand the drivers of a negative experience
For the ultimate experience and traffic.
Use your local store teams to treat the large amount of public feedback (GMB, Tripadvisor, …) relevant to their location.