Why would your customers take time to answer your surveys if you don’t take the time to answer?
Customer feedback becomes the start of a personalized relationship. Starting a real-time conversation with your customers goes a long way in engaging your customers.
Your customers want to speak with you72% of customers initiate a conversation after answering Critizr surveys.
Understand your customers’ experience for all key customer touchpoints
Client interactions with brands have become increasingly complex and split across multiple channels.
You need to focus on the interactions that are important to your customers.
The Critizr Survey technology will help you understand the customer experience along the customer journey.
A 360° view of the customer experience
Our surveys are adapted to all customer touchpoints: In-store purchase, Click & Collect, eCommerce…
More than 20 channels to help you understand your customers
- Email / Post-experience SMS
An email or sms triggered after a visit or a purchase (online or offline).
- Local Store Page
Generate feedback directly on your website
- Conversational SMS
Let your customers converse with you by texting you
- Purchase receipt
Let your customers converse with you by scanning a QR Code
Provide an intuitive experience
Get rid of long and boring surveys
Collect more feedback through an intuitive customer experience.
Integrate your questionnaires directly on your website.
Transform your surveys into an experience97% of customers that open our surveys finish them.
Generate personalized conversations between your local store teams and your customers
Following a survey, ask your customers to provide feedback directly to your local stores teams in the format of an improvement, a problem, a question or a compliment.
Allowing your customers to converse directly with your local stores helps your local stores better understand their customers and areas of improvement.
The features that will increase your conversion rates
Branded design 🎨
Surveys are fully integrated with your design guidelines to ensure a seamless brand experience.
NPS – CSAT – Stars – MCQ…
The survey platform manages multiple types of questions while significantly improving the user experience.
The user experience is optimized for mobile and tablets.
Over 30 languages supported.
Adjust the questions and path to probe and understand the drivers of a negative experience
Fully integrated into your website with our simple widgets
For the ultimate experience and traffic.
Engage your network
Use your local store teams to treat the large amount of public feedback (GMB, Tripadvisor, …) relevant to their location.