All your customers deserve the same attention, regardless of the source of their feedback.
Public reviews and your own VOC feedback are centralized on a single platform for processing by your local store teams.
Google my business
Tripadvisor
And more
Local store teams can view and respond to feedback collected from surveys and 3rd party review sites.
Feedback answers are automatically published on the Google My Business store pages
Identify your client ambassadors directly through your surveys.
Capitalize on your promoters to improve your scores local Google My Business score and E-reputation.
Gain insider knowledge as to how your tracking against competitors as local teams view and act on their Google score. Uncover key visibility metrics and close the loop with review response and redirection.
The result? Identify the locations that need help and learn from the best-in-the-network to enhance the customer experience and satisfaction scores.
Track the evolution of your Google My Business score.
We will notify you in real time to adress all new reviews.
Better understand your reviews by categorizing them in key themes.