Reviews & e-reputation

Reviews & e-reputation

Centralize all customer feedback and reviews on a single platform

All your customers deserve the same attention, regardless of the source of their feedback.

Public reviews and your own VOC feedback are centralized on a single platform for processing by your local store teams.


Compatible with

Google my business

Facebook

Tripadvisor

And more

Empower local teams to directly respond to online reviews, strenghtening digital local presence

Local store teams can view and respond to feedback collected from surveys and 3rd party review sites.

Feedback answers are automatically published on the Google My Business store pages


Answers strengthen your digital storefront and E-reputation.

+80%
Difference in conversion rate when a company answers to 1/3rd of customers compared to 10%.

Create synergies between Feedback Management and Review Management

Identify your client ambassadors directly through your surveys.

Capitalize on your promoters to improve your scores local Google My Business score and E-reputation.


+23%

Point Service Mobile has seen an increase of GMB score

Benchmark your business

Gain insider knowledge as to how your tracking against competitors as local teams view and act on their Google score. Uncover key visibility metrics and close the loop with review response and redirection.

The result? Identify the locations that need help and learn from the best-in-the-network to enhance the customer experience and satisfaction scores.

Additional features that your teams will love…

Evolution of your score

Track the evolution of your Google My Business score.

Real time

We will notify you in real time to adress all new reviews.

Categorization

Better understand your reviews by categorizing them in key themes.