Average 2021 performance for all supermarkets using Critizr
By successfully involving their in-store employees, Carrefour brings a human response to the customer feedback they collect to truly demonstrate they care about their local shoppers and the local communities they serve.
« At Carrefour, we are all at the service of the Customer. The comments of our customers and their interactions are real diamonds: they are thousands of tips to improve our service and make our Customers happier. »
Through finding real and relevant roles within their own local communities, enriching the lives of staff, customers and suppliers in the process, european grocers now realise that digital conversations held between store managers and customers are intrinsically linked to loyalty and their brands in a way that can dramatically affect NPS.
« Critizr is a day-to-day management tool for store managers to improve the customer experience by keeping the customer top of mind. »
Through recognising the multi-dimensional role of the physical store, Monoprix has set up a customer team dedicated to understand shopper pains: channels preferences, and their in-store touchpoints. This has allowed their stores to celebrate the nuance, colour and habits of their local customers.
« Sharing customer feedback promotes positive management: By showcasing the aspects that work really well and identifying areas for improvement, it makes the teams want to do better every day »
Average 2021 performance for all convenience stores using Critizr
Carrefour uses Critizr Connection to empower its stores to be accountable for customer relationships
Discover the key issues of Monoprix’s feedback management approach
Embrace: The power of Local
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In the press
French retail leader Monoprix reinvents ‘loyalty for locals’ through Critizr
Leading French retail brand Monoprix has unveiled a premium new customer relationship programme that is set to revolutionise the way local stores interact, talk and sell to their VIP customers.
Store Managers of Carrefour are innovating through WhatsApp
For the past six years, Carrefour has integrated the customer engagement solution to take care of its e-reputation and respond to its customers’ questions and complaints. Each feedback collected is an opportunity…
Sorry UK Grocers, your customer-centric strategy is outdated – here’s why.
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How Monoprix engages the entire company, shop floor to boardroom, in customer feedback management and CX
Amongst the many amazing stories told at this year’s Grocer Gold Awards, there With Critizr, Monoprix switched from a survey-less system for customer listening to one that promotes…
What has been the real impact of COVID-19 on the Grocery Industry?
Amongst the many amazing stories told at this year’s Grocer Gold Awards, there was one that shone brighter than the rest for the team herWith COVID-19…