Provide front-line staff with actionable information to improve the customer experience
Improve the customer experience by combining actions from your local store teams and the headquarter.
Improve the customer experience through actionable insights and data for all levels of your organization.
Improving the customer experience needs to be part of the daily routine of local store teams93% of our users improved the understanding of their client’s needs and actions to be implemented
Monitor and motivate stores across your network to improve their customer experience
Monitor the engagement of your stores with our our proprietary Customer Relationship Score.
Rank your store overall level of customer satisfaction, engagement and areas of improvement.
Manage ALL of your customer experience KPIs
- Net Promoter Score
Identifity the detractors and promoters
- Customer Satisfaction
Understand your customer satifsaction across your customer touchpoints
- Clients at risk
Enable your stores to save as many unsatisfied clients as possible
- Thematic questions
Understand your areas of success and improvement
Enrich your customer understanding with new data
Integrate the with your Business Intelligence tool, Semantic Analysis tool and CRM.
Enrich every tool in your business with customer satisfaction metrics through powerful APIs.
The features your teams can no longer live without…
Explore your results, surveys and feedbacks to identify trends and test your assumptions.
Refine your results in any way you like with integrated filters
Cross different types of data to better understand your customers and make decisions.
Evolution of performance
Track the evolution of your customer experience KPIs.
Understand the experience of your customers and identify areas of improvement across the customer journey.
Peformance ranking 🏆
Create a competitive environment between your stores and reward your top performers.