COVID19 - Support and thank the local staff working through the crisis. These thank you messages are a significant source of motivation for them See all thank messages here

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Provide front-line staff with actionnable information to improve the customer experience

Improve the customer experience by combining actions from your local store teams and the headquarter.

Improve the customer experience through actionnable insights and data for all levels of your organization.

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Monitor and motivate stores across your network to improve their customer experience

Monitor the engagement of your stores with our our proprietary Customer Relationship Score.

Rank your store overall level of customer satisfaction, engagement and areas of improvement.

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Manage ALL of your customer experience KPIs

Enrich your customer understanding with new data

Integrate the with your Business Intelligence tool, Semantic Analysis tool and CRM.

Enrich every tool in your business with customer satisfaction metrics through powerful APIs.

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The features your teams can no longer live without...

  • Advanced search

    Explore your results, surveys and feedbacks to identify trends and test your assumptions.

  • Advanced filters

    Refine your results in any way you like with integrated filters

  • Pivot Table

    Cross different types of data to better understand your customers and make decisions.

  • Evolution of performance

    Track the evolution of your customer experience KPIs.

  • Customer journey

    Understand the experience of your customers and identify areas of improvement across the customer journey.

  • Peformance ranking 🏆

    Create a competitive environment between your stores and reward your top performers.