How customers choose to contact you is up to them. But you need to be there for them when they do.
Modern shoppers already love to use Facebook Messenger, Whatsapp and Google. By introducing these channels to your local strategy, you put frontline teams right in the pocket of customers, whenever they need you. Before, during and after the on-site experience.
On average, 10-30% of incoming calls are never picked up. Recapture these customers by deflecting calls to a messaging platform – to never miss a business opportunity again.
Remove the friction between the telephone and frontline teams and reinvent it’s usage to benefit both your staff and customers.
When it comes to customer queries, some conversations are more important than others. That’s why you can automate the replies of easy value engagements to prioritize and focus on the ones that matter most. Saving you time and enabling a faster response, so you can send the right request to the right person, whilst making things easier to manage for your busy, frontline teams.
The Power of Conversational Commerce in Physical Retail: 4 examples to get you started
First of all, you may be asking yourself: what exactly is “Conversational Commerce ?” Luckily, we have a blog all about this, check it out here. Secondly, you may ask, how does it actually work in physical retail outlets and what are its advantages?