At the store level, adoption of the Critizr interface is unanimous. The teams have quickly taken to it, and the customer response rate is over 95%.Céline Lemaire, Customer Experience Director
Going from simple customer feedback webforms to enabling 360° customer interactions with Critizr has completely transformed our business. It’s enabled us to go from being reactive to proactive when it comes to customer interactions.Peter Gibbons, Group Operations
Thanks to Critizr, all of our customer-facing teams understood the importance of listening to our customers, helping us achieve true customer-centricity.Tiphaine Chateigner, Head of Customer Experience
Critizr is a day-to-day management tool for store managers to improve the customer experience by keeping customers top of mind.Brune de Bodman, Head of Customer Performance
“Listening to customers on Critizr every day. That’s how we can improve.” – Dominos France CEO, Andrew Bradley
A former Domino’s Pizza franchisee, Andrew Bradley managed 8 stores before becoming the brand’s CEO 4 years ago.
WATCH: “I use Critizr every day to know what the customer is telling us” – Rami Baitiéh CEO of Carrefour France
During SuperLocal’22, a customer event organized by Critizr on the power of local, Rami Baitiéh, CEO of Carrefour France, took to the stage.
WATCH: “Our NPS is up 5 points” – CX Director of Jules discusses the benefits of working with Critizr
At Critizr’s first SuperLocal’22 customer event, we spoke to Céline Lemaire, Customer Experience Director of Jules.