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Connect with your local customers.
Deliver memorable experiences.
The solution to engage, understand, and build loyalty with your local customers.
Over 60,000 business owners use Critizr
Digital conversations with your local customers.
Our Customer Interaction Management platform enables your local staff to converse with their customers on all the channels that matter. Through the power of conversations, your staff humanise the brand, create proximity and drive loyalty.
Customer obsession
Customer experience is a team sport. With Critizr Connection, your local staff connect with their customers every day.
76%
of store managers interact with their customers daily
Take actions that make the difference. Fast.
Your customers are connected, they move fast. With Critizr Connection, so do you. Our platform enables you to identify actions to take, and to execute rapidly. To continuously improve your CX. To delight customers. To never lose them. Because every single customer matters.
Information that is actionable, not just pretty to look at
Your staff has real-time, actionable insights at their fingertips. They are empowered to take the actions that matter.
93%
of our users implemented actions based on the voice of their customers
Real-time insights across your network.
Critizr Connection brings you a comprehensive set of channels to collect the voice of the customers, combined with an easy-to-use design that structures the information. You are best placed to understand what your customers really think without needing a data science PhD.
360° view of the customer experience.
Get actionable insights on your CX at all levels: global, regional, county, store… Because customer insights gain by being democratised.
100%
Satisfaction metrics: NPS, CSAT, Google score … We’ve got it covered
Accelerate your digital transformation.
A connected store with a good digital reputation? It’s possible! Critizr Connection gets your brand even closer to your customers by connecting your stores to the digital channels. You continuously improve your online reputation by being present where your customers are.
They live in a connected world, so should your stores.
Your customers look at Google, at Facebook, they message their friends… They also try to message you. You should be there too. It will make them happier.
10pts
Average increase in NPS in a year among our clients
Critizr supports front-line staff on a daily basis. In 2020:
36k
stores use Critizr Connection
7.8m
customer feedback collected
4m
tailored conversations with customers
Get started, with our top content picks:
Access exclusive content that will help get you started with customer obsession and retail success
Ebook
Report Forrester: Going beyond CX
Do you understand customer obsession? Discover the results of a Forrester Consulting survey and understand why customer obsession ensures success.
Ebook
Grocery Industry: customer obsession cheat guide
Learn how grocery behemoths such as Carrefour, Co-op, M&S have successfully adopted a customer-obsession approach.
Ebook
Home Improvement: customer obsession cheat guide
Which Home Improvement retailers are leading the way in customer obsession? Discover who in our cheat guide
Ebook
eBook: Customer Champions
Hear from the likes of Kingfisher, Sephora,
Waterstones, John Lewis, and Partners
on how their frontline staff have become
their CX secret weapons
Blog
Blog: The New DIY Retail Journey
Retail influencer Steve Collinge looks
at changes to the Home and DIY retail
journey as a result of the pandemic
Read now >