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Superpower the people at the heart of your business
One place for frontline teams to listen and speak to customers across all channels. For happier shoppers and a better bottom line.
More than 150 brands all over the world use Critizr
Frontline teams and customers, connected
Critizr brings all your customer interactions together on a single platform, for two-way conversations that work for everyone. Higher sales, loyal customers, and staff with purpose.
We’ve got commerce covered
Stores, restaurants, banks, hotels and more – Critizr is for all the places local teams and real customers meet.
What Critizr does for business
+10 points / year
NPS Boost
75%
of ‘at risk’ customers brought back from the brink
+1.7% / year
Higher customer satisfaction
Improved reviews
Better reputation online
See the difference from Day One
With Critizr, results are fast. Revenue and customer satisfaction numbers rise straight away.
Establishments are transformed, with digital making the physical work better. Staff are more motivated. Customers are happier. NPS is higher.
To customers, your local teams are your business
And with Critizr, they’ve got the tools and the drive to be its biggest champions.
A game-changer for frontline teams
In 2022, 36K
stores on Critizr
17M
pieces of customer feedback gathered
5.4M
one-to-one customer conversations
For staff who obsess over customers
‘I’m addicted to Critizr. In the morning, noon and evening, I connect and answer direct to consumers. I know what’s really going on, 24 hours a day. It gives meaning to my work.’
– 
Local teams solve 80% of customer issues
With Critizr, staff know how customers are feeling, and can react in real time on the shop floor. So problems get solved there and then.
76%
of local store managers talk to customers on Critizr every day
Dashboards that really do something
Clear reads on what’s happening on the ground, in the moment, and over time.
Frontline staff can see when they need to act, and solve issues there and then, so local branches get slicker every day.
And the whole business has the store-level and high-level insights it needs to transform for the better.
Set your local businesses up for success
Critizr was designed for bricks-and-mortar businesses and their staff. It lets on-the-ground teams talk to customers, just like they would if they were on the shop floor. Giving everyone from stores, to restaurants, to banks and gyms what it takes to survive and thrive.
93%
of users took action based on something they heard from customers on Critizr
Local customers. Local marketing. Local offers.
Frontline staff know their customers. And with Critizr, local teams can send out marketing and messaging designed just for them.
Get the inside scoop
Articles, eBooks, and guides to help you understand your customers and win at retail.
Insights Publication
Grocery Industry – Embrace: The power of local
Having kept us fed and safe so brilliantly during the pandemic, our supermarkets and their teams are again battling a fresh wave of challenges from the current supply chain and cost of living crises. So, how can the power of local help?
Read now >
Webinar Replay
‘WhatsApp-ening’ in Retail?
Discover how to use WhatsApp to increase sales and customer loyalty across your stores and hear first-hand how Carrefour uses WhatsApp to drive sales, footfall, and shopper loyalty.
Webinar Replay
Mind the Gap: why store teams have the answers to your retail challenges
In this webinar, you’ll learn how to close the gaps between your store teams and head office to drive business value.
Ebook
Report Forrester: Going beyond CX
Do you understand customer obsession? Discover the results of a Forrester Consulting survey and understand why customer obsession ensures success.
Ebook
eBook: Customer Champions
Hear from the likes of Kingfisher, Sephora,
Waterstones, John Lewis, and Partners
on how their frontline staff have become
their CX secret weapons