Enable your front-line staff to improve the local customer experience, every day
The solution to understand, engage and build loyalty with your local customers
Over 30,000 business owners use Critizr
Know what your customers really think
The Critizr platform has the most complete choice of channels to collect voice-of-customer. The platform works as a multi-channel, single interface hub that captures insights at every stage of the customer journey - in-store, online, on mobile and through third-party partners (Google My Business for instance).
Make your local workforce CX Champions
True customer centricity can’t happen from the top down; it has to be anchored in the daily life of local managers and staff.
The result is empowered staff, a brilliant, personalised customer experience, swift resolution of problems - and a solution that finally bridges the gap between company headquarters and employees.
Take actions that make the difference - at every level
Customer experience progress is a company wide objective. So while Critizr generates feedback and insight for senior management to plan for the long term, staff in the field can quickly and efficiently take action - doing what it takes to solve problems, win back dissatisfied shoppers and drive loyalty and revenue.
Ensure your success with our expertise
Our team of CX Experts, alongside our proven methodology for a light and simple deployment, enables you to quickly see the benefits: an optimised customer experience, stronger customer relationships, higher rates of customer satisfaction and loyalty, an improved e-reputation and NPS score – and ultimately, increased revenues and profit.
You want to know more?
available on mobile, tablet and desktop
Over 30,000 business owners use Critizr
Book a demo